White Paper: Taking Another Look at Making IVR a Great Customer Experience

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Many view IVR as emblematic of everything that is wrong with contact centres. Going forward, these mistakes are now inexcusable.

This White Paper offers practical advice on how you can change your IVR design for everyone’s benefit.

White Paper written by: Puzzel

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

White Paper: Taking Another Look at Making IVR a Great Customer Experience

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