The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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1st December 2015
This White Paper explores the potential of digital in a customer service context.
It also looks at the key factors influencing the transformational journey. Key topics include understanding your customers’ digital profile and how digital behaviour is impacting every sector.
White Paper written by: NewVoiceMedia
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
