Advanced Diploma in Customer Contact Planning and Management

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The Advanced Diploma builds upon key concepts and tools understood in the Advanced Certificate, and pushes the development of planning analysts or frontline operational managers.

THE DATE: 1st – 2nd Dec 15
THE LOCATION: Manchester

THE DESCRIPTION: A blend of best practice, practical research and academic rigour, the Advanced Diploma builds upon key concepts and tools understood in the Advanced Certificate, and pushes the development of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying advanced principles and academic research in a relevant way.

THE ORGANISERS: The Forum

THE WEBLINK: http://theforum.social/Training/ArticleId/1974

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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