The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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20th October 2015
This White Paper attempts to provide a basic understanding of the processes that workforce management (WFM) encompasses, that makes the modern customer service operation possible.
White Paper written by: ZOOM International
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
