Employee Engagement is Most Commonly Measured Once a Year

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Written by Megan Jones

According to our poll, the majority of contact centres measure employee engagement once every year.

However, the time span varied considerably with some contact centres, 2%, measuring advisor engagement once a week.

Poll – “How often do you measure Employee Engagement?” – answers

Every Year – 34%
Every 3-6 Months – 25%
Every Month – 16%
Every Week – 2%
We don’t measure it – 23%

Source: Call Centre Helper Webinar Poll – Webinar: Best Practices in Improving Call Centre Performance Sample size – 102 Date: June 2015

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Employee Engagement is Most Commonly Measured Once a Year

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