Regularly Mix Up Your Team Seating

619

Here is a good idea for promoting good communication in your contact centre.

It can be hard to encourage knowledge sharing and good communication in a contact centre with an ‘us and them’ mentally existing between the teams.

One way to overcome this is to mix up your teams and/or seating arrangements two or three times every year. This should help to break down any communication barriers and encourage a more cohesive working environment.

If you are faced with some resistance, you could support each ‘changeover’ day with a day of team-building activities.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn