Some Contact Centre Agents Have to Log Into Over Ten Different Systems

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According to our poll, 7% of contact centre agents have to log into ten or more different computer systems to do their job.

However, the average figure was significantly less, with 4-5 the most common number.

Poll – On a daily basis, how many computer systems do your agents have to log in to? – answers

1 System: 8%
2-3 Systems: 29%
4-5 Systems: 38%
6-9 Systems: 18%
10+ Systems: 7%

Source: Call Centre Helper Webinar: 10 Clever Ways to Improve Call Centre Performance Sample size – 173 Date: March 2015

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Some Contact Centre Agents Have to Log Into Over Ten Different Systems

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