Allow Your Staff to Set Their Own Breaks

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Here’s a simple tip to help with breaks – allow your agents to set their own.

This works best in a team. Have a goldfish bowl with a number of table tennis balls. When a member of staff goes for a break, they must take a ball. If there are not enough balls, they can’t go for a break until someone brings a ball back.

This way the team will work out for themselves how to handle the breaks.

The team will love it – I’m not sure about the Resource Planners.

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Allow Your Staff to Set Their Own Breaks

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