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16th June 2015
Advances in interaction analytics have helped transform data into more and more useful information. Yet knowledge gaps still exist.
This White Paper presents methods of incorporating a new, more relevant data source for filling these knowledge gaps.
White Paper written by: NICE Systems
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
