Initiative Shapes New Standard for WebRTC

NICE Systems is working on an initiative to create a global recording standard for Web Real-Time Communication (WebRTC).

This standard will provide enterprises with a unified multichannel recording mechanism for their future WebRTC needs.

WebRTC offers a single communication channel for various types of media, such as video, voice, screen and text. It allows users to initiate an interaction directly from the browser without the need for any additional plug-ins.

This will enable organisations to engage with customers in one click, from one centralised channel. It also presents an opportunity to create a centralised recording solution that will capture all media in one place.

The company led the first round-table discussion on the new protocol at the Internet Engineering Task Force (IETF) meeting, which included several industry leaders.

The IETF’s stated mission is “to make the Internet work better by producing high quality, relevant technical documents that influence the way people design, use, and manage the Internet”.

“We believe that WebRTC will become a major enabler for enterprises, and we are working with other key market players to finalise a standard on how to provide secure, compliant recording for multi-channel WebRTC sessions, which include audio, video, screen-sharing and additional proprietary information,” said Miki Migdal, President, Enterprise Product Group at NICE.

For more information about NICE Systems, visit their website.