White Paper: 5 Steps to Building a Customer Experience Driven Contact Centre

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This White Paper looks at the 5 steps that will take your customer experience to the next level, delivering effortless customer journeys that are proactive and personalised while maximising company productivity.

White Paper written by: Genesys

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

White Paper: 5 Steps to Building a Customer Experience Driven Contact Centre

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