Noble Marks Milestones

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Written by Megan Jones

The Noble Enterprise Cloud platform is celebrating two recent milestones.

Noble Systems’ cloud solution client base surpassed the one billion call run rate mark in cloud calls processed, and experienced greater than 99.999% up-time in 2014.

Since first introducing its enterprise-strength cloud platform in 2011, the company has seen growth in its cloud market. In 2014, one-third of Noble’s new sales were on the cloud platform and total cloud revenues grew by 79%.

Driven by the increase in client activities, the company reached a run rate in the US of over one billion calls processed through its data centres. With continuing global growth in EMEA and the recent extension of its cloud platform to the APAC region, the company expects to reach even higher run rates in 2015.

The company was also able to deliver a total up-time percentage of greater than 99.999% across its entire cloud network, providing the high availability performance that is critical to their clients’ operations.

This reliability was achieved through deployment of an enterprise-class infrastructure and is supported by the design of the cloud software, which allows for multiple levels of redundancy.

James Noble

“Noble Systems’ commitment to the cloud services market is reflected in our offering of a true enterprise alternative and our focus on delivering a superior service level,” said James Noble, President and CEO of Noble Systems. “We are pleased with the results that we have had from our entry into the segment and are excited by the response we have received in the engagement of new clients. The system’s rock-solid performance and availability is key to helping our users achieve their goals.”

For more information about Noble Systems, visit their website.

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Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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