Plantronics Announce Tour Agenda

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Plantronics have revealed the dates and agenda for their 2015 ‘The Way Ahead Tour’.

With customer calls becoming more complex and service expectations rising, there is a need to deliver smarter customer interactions.

The Plantronics ‘The Way Ahead Tour’ offers attendees the opportunity to hear about some of the latest developments in call centre technology from experts, including Ann-Marie Stagg (Chair of CCMA).

The tour will also be showcasing Plantronics EncorePro 500 Headsets, designed to be ergonomically correct, durable, lightweight, and comfortable for all-day wearing.

The Way Ahead Tour will visit 7 Locations:

Strathclyde – 14th January
Edinburgh – 15th January
Cardiff – 21st January
Coventry – 22nd January
Leeds – 4th February
Sunderland – 5th February
Dublin – 12th February

The Agenda

From 7.45am – Registration, breakfast, product showcase and speak to the experts
9.00am – Meeting welcome (Judith Hogan, Head of Corporate Sales, Plantronics, UK and Ireland)
9.10am – Smarter customer interactions start with a great headset (Paul Clark Vice President and Director, Plantronics, North West Europe and Africa)
9.40am – The changing landscape of the contact centre (Ann-Marie Stagg, Chair of CCMA, UK)
10.10am – Ask the panel (join our speakers for a debate on 2015 hot topics and Q&A)
10.40am – Close.

Richard Kenny

“The contact centre is vital to a brand’s reputation, and to the business as a whole. At Plantronics, we believe in technology’s ability to help contact centres deliver smarter customer interactions,” said Richard Kenny, E&A Marketing Manager at Plantronics. “With our “The Way Ahead Tour”, we want to give UK businesses a chance to see how they can benefit from these tools first-hand and kick off 2015 with their best foot forward.”

Attendees who sign up for Best Practice Clinics at their local event will also receive a free consultation visit from Plantronics experts (depending on availability).

For more information about this event, visit the Plantronics website.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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