The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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22nd April 2015
Call Quality Monitoring is a great way to improve the customer experience and to ensure consistent service. But it can be notoriously difficult to get right and to get employees to buy in to.
In this webinar we look at best practices to improve call quality monitoring.
This webinar was brought to you by Call Centre Helper and is sponsored by Business Systems
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
