Demand Grows for Hosted Telephony

Hostcomm has encountered a significant increase in demand for hosted telephony and VoIP services.

According to research and consulting firm Infonetics, 2013 saw adoption of VoIP services grow by 8%. Meanwhile, the adoption of SIP trunks increased by 50%. Based on this data, hosted telephony is more popular than ever – a trend that looks set to continue.

However, VoIP has a reputation for impaired service quality, and many clients have come to Hostcomm after a bad experience at another VoIP service provider.

While new technology has largely eliminated major issues, achieving the best possible service and call quality requires a network infrastructure built for hosted telephony.

Important features include full redundancy to provide automatic failover

When looking for an appropriate VoIP service provider, it is important to look for an OFCOM-compliant network, bringing together multiple carriers.

Further important features include full redundancy to provide automatic failover in the event of carrier outage, and intelligent traffic shaping that ensures the average call duration (ACD) is always at a level carriers will accept.

“The adoption of hosted telephony has been growing steadily for several years, but one change we have seen more recently is how informed clients are about hosted telephony and the service standards they should expect,” said Chris Key, Director at Hostcomm. “It’s everything from implementing redundancy to avoid downtime to making sure that every client has all the bandwidth they require. The difficulty is that, as the technology behind hosted telephony has changed so dramatically in the past few years, it’s vital to keep up. At Hostcomm, our infrastructure is designed and configured for telephony – but if the growth of VoIP is to continue, the entire industry needs to make service quality a priority.”

For more information about Hostcomm, visit their website.