White Paper: Inner Circle Guide to Customer Contact Analytics

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Download this paper for an in-depth industry look at customer contact analytics, which now includes speech analytics, multi-channel interaction analytics, and behavioral analytics.

Readers will learn about:

Primary uses of Customer Contact Analytics
How to build a business case, including how to estimate ROI
The technology that drives speech analytics
Overall market landscape

White Paper: sponsored by CallMiner (written by ContactBabel)

Click here to download the white paper

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn