It Is Easy to Set up a Team… But Teamwork Is a Different Matter!

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Written by Jonty Pearce

It is easy to set up a team…

You take a bunch of people, put them in a room, give them a simple task and tell them to crack on with it.

Setting up a team is easy.

But teamwork is a different matter

Teamwork needs:

An understanding of strengths
An admission of weaknesses
Openness and honesty
Common values and goals
Clarity of roles
Trust

Getting teamwork is hard work.

And remember…

There is no I in team

Yes, I know that is so cutesy it makes you feel sick. It does the same for me, but you take the point.

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

It Is Easy to Set up a Team… But Teamwork Is a Different Matter!

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It is easy to set up a team…

But teamwork is a different matter

And remember…