Only 57% of Contact Centres Revise Their Website FAQs At Least Once a Year

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According to our poll, less than 60% of contact centres revise their website FAQs less frequently than once a year.

However, 20% of the 43% who do not, do not have control over their website FAQs, as the marketing team has control of this area.

Poll – “When was the Last Time you Revised your Website FAQs?” – answers

Past week – 26%
Past month – 15%
Past year – 16%
Never – 23%
Handled by other department – 20%

Source: Call Centre Helper website reader poll Votes: 121 Started: 11 Mar 2014

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Only 57% of Contact Centres Revise Their Website FAQs At Least Once a Year

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