White Paper: Intelligent Self-Service and Personalisation – Rethink the Customer Experience

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How to adopt a more personalised approach to help differentiate service, expand revenue generation, increase customer loyalty and reduce churn.

How can you provide customers with easier,better ways to access your organisation?
Can you achieve cost containment while delivering service differentiation?
Are you meeting customer expectations better than your competition?

White Paper: written by Genesys.

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Intelligent Self-Service and Personalisation – Rethink the Customer Experience

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