Hostcomm invests in technical support

Hostcomm has announced further investment in recruitment and training for its technical support team.

New technology and additional skilled employees have been brought on board to protect and enhance its existing customer–focussed services. This move is expected to help keep the business’s delivery of customer support at the top of its game.

“We have doubled the size of our technical support team and are investing heavily in training,” said Chris Key, Director at Hostcomm. “Supporting dialler technology requires vast skill sets, which cannot be acquired quickly or cheaply.”

The support team has recently celebrated a decade of experience in a number of technical areas, including voice and data network trouble shooting, security and firewall administration, data formatting, PSTN network troubleshooting, telephone configuration, database administration and SIP diagnostics.

This experience means that engineers can provide instant telephone support to customers, despite complexities created by delivering a service with a number of variables impacting performance.

“A fast response is critical for our customers,” continued Chris Key. “An outage will instantly reverse the benefits of a predictive dialler and must be dealt with quickly. Only a strong support plan with failover options can minimise the chances of an outage and cut downtime.”