Integrated solution announced

NewVoiceMedia has announced the integration of its ContactWorld solutions with Salesforce1 Mobile.

Working with the Salesforce1 Mobile App, all ContactWorld solutions now enable field sales and service agents to connect with customers and prospects worldwide from any location.

This offering could improve business efficiencies, particularly for field sales teams who need to contact and track customer or prospect communications on the move.

Reps are able to dial contacts directly from the new Salesforce1 Mobile App

The solution is simple and easy to use, as reps are able to dial contacts directly from the new Salesforce1 Mobile App, maximising the historical data they hold on customers and prospects to create a richer dialling experience.

All inbound and outbound calls are automatically logged in Salesforce, including access to call recordings, providing reps, administrators and supervisors with instant visibility on calls. This is valuable for call reporting, training and quality management, alongside improved Salesforce adoption rates for field teams.

“Your sales team need to be where their customers and prospects are, and often this means being away from their desk,” said Matt Tuson, EVP Sales at NewVoiceMedia. “Our award-winning cloud customer contact platform now enables agents to work beyond the boundaries of the office, while benefiting from complete visibility of all sales activity, as customer data is turned into meaningful insight, driving sales effectiveness.”

Visit NewVoiceMedia’s website for more information.