The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd February 2014
In this paper, Interactive Intelligence examine why customer satisfaction and loyalty matters. The value of retaining customers is clear, and effectively measuring their satisfaction is critical to keeping them as loyal customers.
White Paper: written by Interactive Intelligence
Click here to download the white paper
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
