The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
2nd February 2014
The “Cloud Momentum Boosts Trends in the Contact Center” report forecasts that the hosted contact centre market to grow to £1.9 billion ($3.162 billion) by 2017With an average growth of 12.1% annually. In contrast, the contact centre systems market is forecast to grow only to £1.1 billion ($1.892 billion) during the same forecast period.
White Paper: written by Interactive Intelligence
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
