The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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2nd March 2014
Research from cloud contact center vendor NewVoiceMedia provides a snapshot of attitudes to customer service in the US.
Offering a compelling view of the consequences of poor customer service, the results reveal that an estimated $41 billion is lost by US companies each year following a bad customer experience.
White Paper: written by NewVoiceMedia
Click here to download the White Paper
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
