White Paper: Real-time speech analytics

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This whitepaper will explore the rapidly growing segment of real-time call monitoring, how it differs from traditional post-call analytics, and some of the most popular workflows.

In addition, a use case from Santander Consumer USA will showcase how one company is already successfully leveraging a real-time monitoring tool.

White Paper: written by CallMiner

Click here to download the White Paper

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Real-time speech analytics

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