Have you noticed that the simplest things are often the best?

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Written by Jonty Pearce

It does just what it says on the tin

Have you noticed that the simplest things are often the best?

  • Diamond earrings
  • One line gags
  • A stop sign
  • Pencil drawings
  • A wind up alarm clock
  • Walking on the beach

We love simple things, we love things that “do just what it says on the tin”.  Nothing more, nothing less.

So why make things complicated?

If you can distill your work down to its bare minimum it will be clearer, have more impact, cost less, work better and will be far, far, far less likely to go wrong.

Something to think about next time you:

  • Write to a customer
  • Create a work instruction
  • Develop a process
  • Pull together a PowerPoint presentation

Improvement is often about what you take out

Not what you put in, but don’t over do it… fish is nothing without chips (and mushy peas).

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

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