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The latest three editions of Customer Concepts magazine reveal how to win over the social customer, and deliver cost-effective customer service.

The latest three editions of Customer Concepts magazine are:

Winning the Social Customer (Issue 7)

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The lead articles in this magazine are:

Grab the CX Opportunity
Mobilise Your Performance
Service Goes Social

Become a CX Leader (Issue 6)

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The lead articles in this magazine are:

CX Leaders Wanted
More Service, Less Cost
Smarter Selling

Constantly Engaged, Consistently Excellent (Issue 5)

ccm-5-cover The lead articles in this magazine are:

Cross-channel Consistency
Excellence Pays
Beyond Satisfaction

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Find out how to improve customer experience

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Winning the Social Customer (Issue 7)

Become a CX Leader (Issue 6)

Constantly Engaged, Consistently Excellent (Issue 5)