Fewer Than 20% of Industry Professionals Believe that Video Will “Take Off”

Do-you-think-that-Video-will-take-off-in-the-contact-centre

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According to our poll, just 19% of contact centre professionals believe that a video channel would prove popular with a large portion of their customer base.

Poll – “Do you Think that Video will Take Off in the Contact Centre?” – answers

Yes – 19%
Possibly – 34%
No – 34%
Don’t know – 12%

Source: Call Centre Helper webinar: 10 ideas for a contact centre Christmas wish list Sample size – 149 Date: November 2013

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Fewer Than 20% of Industry Professionals Believe that Video Will “Take Off”

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