Noble Exchange

338

Written by Megan Jones

THE DATE: Thursday 30th January 2014

THE LOCATION: The Westin Dublin Hotel in Dublin

THE DETAILS:

“How to Increase Contact Centre Productivity Whilst Improving Customer Service”

This breakfast briefing is a fast paced, high level overview specifically designed to focus on how contact centres can increase productivity whilst at the same time improve customer service. Delegates will receive an overview of the latest workforce optimisation technology and how this, combined with training, can dramatically improve the customer experience. The speakers will be giving concise presentations, using real life examples of ways to improve operations, customer service and ROI.

Agenda:

08.30 – Registration
09.15 – Introductions – Martin Morris, Noble Systems
09.30 – How to responsibly optimise your contact centre with Workforce Optimisation & Quality Management – Charlie Snedden, Noble Systems
10.15 – Break
10.30 – How to turnaround underperforming agents – Carolyn Blunt, Real Results Training

THE ORGANISERS: Noble Systems

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn