The Largest Online Community for Contact Centre Professionals
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27th November 2013
Ovum have released a White Paper, sponsored by Oracle, which deals with deploying customer service in the cloud.
This White Paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to do so successfully.
Through a series of graphs and detailed explanations, this White Paper offers insight into further evolving customer service in the cloud through four phases:
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
