Hostcomm boosts value of CRM solution

Hostcomm is integrating their predictive dialler technology with Microsoft Dynamics CRM.

The technologies integrate to form a fully automated solution that helps businesses to attract and retain customers by offering a more efficient and personalised service through workflow automation.

Integration combines the features of both solutions in one powerful, customer-focused tool that helps businesses drive down cost, eradicate errors and improve customer service levels while accelerating sales and profit.

Hostcomm’s predictive dialler CRM integration technology works with Microsoft Dynamics CRM to deliver a host of benefits to businesses who want to drive down costs and increase sales. Integration eliminates manual processes that are prone to error. It also ensures PCI compliance.

The solution can automate the release of emails, information or forms to customers, schedule follow-up calls, or book new appointments. Features include screen pops that deliver customer records to the agent’s screen, and click-to-dial, whereby an agent can initiate a call by clicking on a number stored in the CRM system.

“The Hostcomm predictive dialler integration API is designed to integrate seamlessly with the Microsoft Dynamics CRM system with no complex coding,” said Chris Key, Director of Hostcomm. “It can be developed and deployed in very little time, saving costs for the vendors and their customers. We can add value to what Microsoft Dynamics Partners offer their clients. They in turn can offer their customers a fully automated solution that will improve their business processes and customer service levels.”