Budget and Business Cases Holding Back Speech Analytics

What-are-the-internal-barriers-to-deployment-of-analytics

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During our webinar “Executive Briefing on Speech Analytics” our audience were asked “What are the internal barriers to deployment of analytics? ”

Poll answers
51% No budget
51% Building the business case
30% Technical challenges
30% Conflicting priorities
44% Executive understanding of the technology

Source: Call Centre Helper website webinar poll Sample size – 86 Date: September 2013

Here is a link to the webinar: Executive Briefing on Speech Analytics

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Budget and Business Cases Holding Back Speech Analytics

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