The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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18th September 2013
Ventana Research are inviting participants to take part in their analytics research.
The company are investigating users’ experiences, issues and concerns with next-generation customer analytics.
Implementing such initiatives could hold the key to understanding customers better and improving the customer experience. However, to do so effectively requires an in-depth understanding of options, functional requirements and best practices.
When you complete the survey on your processes, application needs and best practices, you will receive a $5 Amazon.com certificate, and a free participant report of the research findings – including key insights and recommendations.
Click here to take the survey.
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
