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13th October 2013
During our webinar “Customer Experience: Making it personal” our audience were asked “What attributes make for a good personalised customer experience?”
Poll answers {Pick a maximum of three}
56% Low customer effort
50% Consistent across all channels
79% Able to solve the problem
69% Polite, well informed staff
29% Answer calls quickly
Source: Call Centre Helper website webinar poll Sample size – 138 Date: February 2013
Here is a link to the webinar: Customer Experience: Making it personal
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
