Upcoming event – Delivering Social Customer Service

Interactive Intelligence is hosting a web event titled “Delivering Social Customer Service – More than Just Having a Presence on Facebook, Twitter, and LinkedIn”.

Web event: To be held on Tuesday 13th August at 4:30pm UK time(11:30 a.m. Eastern time (EDT)).

Already attracting more than 1,300 registrants, this 75-minute webcast is ideal for contact centre leaders seeking best practices for developing a social customer service strategy that builds relationships across all communications channels – from voice, email and web chat, to text, video and social media.

Panellists

• Frost & Sullivan Principal Analyst – Michael DeSalles
• COMMfusion Principal Analyst – Blair Pleasant
• Interactive Intelligence Senior Director of Solutions Marketing – Tim Passios.

“The requirements for providing quality customer service have changed dramatically as a result of social media,” said Interactive Intelligence Chief Marketing Officer Joe Staples.

“One-to-one interactions have extended to one-to-many, and a new emphasis is being placed on relationship building. We designed this webcast to help contact centres develop a strategy that incorporates technology, processes and people so they can fully harness the power of all types of communications channels.”

To register for this webcast, click here.