Interactive Intelligence recognised as a leader in a contact centre report

Interactive Intelligence has been positioned by Gartner in the “Leaders” quadrant of its 2013 Magic Quadrant for Contact Centre Infrastructure report.

The Gartner report, which provides an analysis of vendors in the market based on their ability to execute and completeness of vision, is included in the Interactive Intelligence “Contact Centre Automation” newsletter.

“We’ve been making significant enhancements to our products and services, continuing to improve scalability and security, enhancing our cloud offering, and adding innovative applications such as real-time speech analytics and mobile customer service,” said Interactive Intelligence Founder and CEO Dr. Donald E. Brown.

“Companies are increasingly looking for better ways to serve their customers. This increased focus on customer experience is often leading them to consider Interactive Intelligence.”

According to Gartner, Leaders in its Magic Quadrant for Contact Centre Infrastructure report are “high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact centre needs will evolve and a proven track record of delivering contact centre products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk of deployment failure.”