Long Queues common in Contact Centres

How-often-do-you-have-Long-Queues-in-your-Contact-Centre

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During our webinar “7 strategies to deal with Queues” our audience were asked “How often do you have Long Queues in your Contact Centre?”

Poll answers
26% Frequently
21% Daily
16% Once or twice a week
22% Seasonal Peaks
15% Occasionally

Source: Call Centre Helper website webinar poll Sample size – 140 Date: January 2013

Here is a link to the webinar: 7 strategies to deal with Queues

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Long Queues common in Contact Centres

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