Only 38% of Contact Centres Have a Webchat Channel

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Written by Jo Robinson

According to our poll, less than four in every ten contact centres have installed webchat.

However, this is a figure that is likely to increase over the coming years.

Poll – Which channels does your contact centre offer? – answers

Phone – 100%
Email – 96%
Webchat – 38%
Facebook – 49%
Twitter – 47%

Source: Call Centre Helper website webinar poll Sample size – 163 Date: March 2013

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Only 38% of Contact Centres Have a Webchat Channel

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