White Paper: All-in-One Contact Centres for Today’s Customer Experience

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Genesys have produced a white paper about “Four Success Factors for All-in-One Cross-channel Contact Centres.”

The white paper highlights that an all-in-one contact centre should include all of the tools needed to support efficient and effective customer service.

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

White Paper: All-in-One Contact Centres for Today’s Customer Experience

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