New name for contact centre company following acquisition

HEROtsc, which employs over 6,000 people across nine sites, has been acquired by Paris-headquartered Webhelp Group, which operates 24 contact centres in continental Europe and North Africa, and employs 10,500 people.

HEROtsc, which changes its name to Webhelp TSC following the acquisition, gives the Webhelp Group a major presence in the UK for the first time and the capability to provide English-language customer management to its international client base.

The company will retain its corporate headquarters in Falkirk, Scotland, and continue to be run by its existing long-standing management team, led by chief executive David Turner, chief financial officer Dean Hartley and chief operating officer Andy Doig.

A new marketing office has been established in London, where Webhelp Group founder and co-chairman Frédéric Jousset will be based to support the company’s growth and development in the UK market.

David Turner, Webhelp TSC chief executive, said: “This acquisition is excellent news for our people and customers. Webhelp is a dedicated customer relationship management organisation and is therefore totally supportive to accelerate our strategies and ambitions to provide customers with the very best multichannel experience. Our management teams share an entrepreneurial drive to push the company forward and achieve new growth across all of our markets.”

“The dedication and commitment of our teams in the UK cannot be overestimated and they are a major part of our success. Under our new ownership, we will continue to provide the very best career opportunities and support to our people as we continue to expand our operations geographically and into new service areas.”

Frédéric Jousset, founder and co-chairman of Webhelp Group, said: “HEROtsc is an excellent business with a strong track record of delivering first-class customer experience on behalf of UK and international clients. We are very excited about joining forces with the company, its management team and employees, to expand Webhelp’s global footprint and support the company in the UK market with the resources available from our group organisation and investors.”