The Largest Online Community for Contact Centre Professionals
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27th February 2013
Gartner has recently published their Magic Quadrant Report for CRM Web Customer Service which features eGain as a leading supplier.
The report examines the whole market for Customer Service Applications and looks at all of the technology companies that operate in this space.
eGain have made available a limited number of copies of the Gartner report.
This report is no longer available
Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.
He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.
He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."
Connect with Jonty on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
