The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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18th March 2013
There are going to be periods when you get busy and need some extra flexibility.
Reduce the working week by one hour and use the extra hours as “floating time in lieu” instead of overtime.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
