Only 18% of Contact Centres have a 360 Degree View of the Customer

Do you have a 360 degree view of the customer?

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During our webinar “How to make your agents more productive” our audience were asked “Do you have a 360 degree view of the customer?”

Answers

Yes   18%
No   51%
Not Sure   31%

Source: Call Centre Helper website webinar poll Sample size – 103 Date: December 2012

Here is a link to the Webinar: How to make your agents more productive

Author
Jonty Pearce

Jonty Pearce walked into his first call centre in 1989 and has been hooked ever since. He founded Call Centre Helper in 1989.

He is an Engineering Graduate with a background in marketing and publishing. In 2020 he won the AOP Digital Publishing Award for The Best Use of Data.

He writes and speaks on a wide variety of subjects - particularly around forecasting and scheduling. His in depth knowledge of forecasting algorithms has earned him the nickname "Mr Erlang."

Connect with Jonty on LinkedIn

Only 18% of Contact Centres have a 360 Degree View of the Customer

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