Summit planned for April

The Call Centre & Customer Services Summit  is now in its 10th year. This year’s event takes place on 22nd & 23rd April 2013, at Heythrop Park Resort, Oxfordshire

The event is where senior Call Centre & Customer Services industry professionals can increase their knowledge of why, how and where to invest in the call centre industry, via a series of face-to-face meetings, topical seminars and valuable networking breaks.

Gayle Buckland, Senior Event Manager at Forum Events, puts the continuing success of the Call Centre & Customer Services Summit down to the high calibre of attendees. She goes on to say: “From both the delegate and supplier perspective, we ensure every attendee gets the most from the Summit. Delegates attend knowing that they will only meet with supplier companies they have requested, and in turn, the suppliers are aware that their meetings are matched with delegates who have an avid interest in the products or services they are promoting.”

Throughout the event, delegates have the opportunity to attend industry-related seminars presented by leading professionals. These 45-minute sessions will cover topics that are pertinent to their role within the call centre & customer services sector.

• Multi-channel customer journeys – navigate your way to increased customer value – Dennis Fois, Director, eGain
• Achieving multi-channel customer service – Jon Meredith, mpl Systems
• 20 Contact Centre Tips – Jonty Pearce, Call Centre Helper
• How the next generation customer service is being transformed by the smartphone-enabled social customer – Martin Hill-Wilson, BrainFood Extra

“I found the event very useful in planning Kingspan Ltd’s Customer Service Strategy for the future.” Kingspan Ltd

“A great event. Professionally organized and of great value to future considerations for our business.” ClearDebt

To register a delegate place, please click here to book a place online.