Fusion Sunderland celebrates 10 years

Fusion Contact Centre Services opened in 2002 with just 50 staff and, having celebrated its tenth anniversary, has grown to almost 500 employees.

Fusion, based at the Sunderland Enterprise Park, manages the customer service operation for some of the UK’s insurance brands. Currently the site handles over 250,000 customer calls and queries each month for both home and motor insurance products.

Over the past 10 years the business has gone from strength to strength, enjoying many milestones, including the development of its contact centre apprenticeship programmes. Working in conjunction with Sunderland College, the scheme has already opened up employment opportunities for over 40 young people.

Sarah Burns, Head of Site at Fusion Sunderland, said: “Everyone at Fusion is very proud of what we have achieved over the past 10 years. Aside from operating as a successful business and seeing tremendous growth at the site, Fusion has worked hard to ensure the contact centre is a vibrant and exciting environment and somewhere our employees love to work.”

Angela McQue, who joined the business 10 years ago, added: “I have been with Fusion since the very beginning and have enjoyed being a part of its growth and success. Fusion is a great employer and really looks after its staff – everything from at-desk massage to monthly prize draws.  I even encouraged my Mum and daughter to come and work here and they love it too. My daughter has just secured a full-time position following her completion of the 2011 / 12 apprenticeship programme.”

Picture caption: Sarah Burns, Head of Site , cutting celebration cake with some Fusion employees