Conflicting Priorities holding back Customer Experience

What-is-stopping-you-from-improving-the-customer-experience

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During our webinar “How to Transform your Customer Experience in Your Current Budget” our audience were asked “What is stopping you from improving the customer experience?”

Multiple answers were allowed.
Lack of resources (We are too busy) 48%
Lack of budget 28%
Lack of buy-in from senior management 32%
Cross-functional buy-in 40%
Conflicting priorities 52%

Source: Call Centre Helper website webinar poll Sample size – 83 Date: November 2012

Here is a link to the Webinar: How to Transform your Customer Experience in Your Current Budget

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Conflicting Priorities holding back Customer Experience

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