One in 25 Contact Centres Have Over 400 Agents Who Make Outbound Calls

How-many-agents-are-outbound-dialling-in-your-contact-centre

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Written by Jo Robinson

According to our poll, 4% of contacts centres confirmed that they had over 400 agents who make outbound calls.

Poll – “How many agents are outbound dialling in your contact centre?” – answers

0 – 9 Agents: 26%
10 – 49 Agents: 38%
50 – 99 Agents: 9%
100 – 399 Agents: 23%
400+ Agents: 4%

Source: Call Centre Helper webinar: Three ways to maximise outbound dialling Sample size – 88 Date: October 2012

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

One in 25 Contact Centres Have Over 400 Agents Who Make Outbound Calls

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