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29th May 2012
According to our poll, 49% of contact centres have been affected by the impact of voice stress on its advisors.
This means that more contact centres are influenced by voice stress than those that are not, as only 41% reported that they haven’t lost days because of it.
Poll – Have you lost days due to voice stress? – answers
Yes – 49%
No – 41%
Don’t know – 10%
Source: Call Centre Helper webinar: Make an Impact with your Voice Sample size – 140 Date: May 2012
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
