Forecast Accuracy: Half of Contact Centres are Only 5-10% Off

How-accurate-are-your-contact-centre-forecasts

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50% of contact centres believe that they are only 5-10% off with their contact centre forecasts, with an additional 11% going further by suggesting that their forecasts are within 5%.

Poll – “How Accurate are your Contact Centre Forecasts?” – answers

Within 5% – 11%
5 – 10 % off – 50%
10 – 20% off – 23%
20% or more – 5%
Don’t know – 11%

Source: Call Centre Helper website webinar: Improving Forecast Accuracy Sample size – 105 Date: May 2012

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Forecast Accuracy: Half of Contact Centres are Only 5-10% Off

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