WeQ4U appeared on Dragons’ Den

A new system to eliminate annoying call centre queues was pitched on the BBC TV show Dragons’ Den on 21 October.

Entrepreneur Matt King is the brains behind WeQ4U, a smart free app which saves people from being held in queues at call centres – one of the nation’s biggest gripes.

The phone remains the most popular channel of communication for inbound and outbound contact (Infinity CCS 2012 survey), with 70% of people preferring to make contact using their phone as opposed to email, text or social media.

The average UK consumer, however, spends 45 hours a year waiting on the phone (source: Co-op). And 60% of customers say they find it difficult to get through to call centres (source: Future Foundation).  Which is why Matt has developed a clever queuing robot that does all the waiting for you.

Since its launch earlier this year, the app has been downloaded more than 10,000 times, saving every single user, on average, a hefty £76 pounds per year.

The smart time- and money-saving device works with any phone and is available via iTunes and Android for mobile phone users, connecting them to hundreds of thousands of 08 numbers for free, saving them 30p per minute on their 08 calls.

Matt failed to gain an investment in his idea and received a rough ride at the hands of the Dragons.